We are committed to handling your concerns with fairness and transparency. Please read our return and refund policy carefully.
Orders can be cancelled anytime before dispatch.
Once shipped, cancellation will not be possible.
If any suspicious or fraudulent transaction is detected, Dr. Ayu Wellness reserves the right to cancel the order.
Since our products are Ayurvedic and wellness-related, we follow a no return / no exchange policy.
Exceptions are made only if: The product is damaged on arrival, the package is empty, or you receive a wrong or missing item.
To process such cases, customers must share: An unboxing video clearly showing the issue, photos of the damaged or incorrect product, and packaging details if there is visible damage.
All issues must be reported to us within 48 hours of delivery.
Please do not ship any product back without confirmation from our support team.
If your order is cancelled before dispatch, a full refund will be issued to your original payment method within 7â10 business days.
For approved cases of damaged, wrong, or missing products, refunds will be initiated after verification.
Refunds may take additional time depending on your bank or payment provider.
If you haven't received your refund within the mentioned period: Check your bank or payment account again.
Contact your bank/payment provider, as processing times may vary.
If the issue remains, reach out to Dr. Ayu Wellness customer support with your order details.
If a product is approved for return due to damage or wrong delivery, Dr. Ayu Wellness will cover the return shipping cost.
For any other reason, customers will need to bear the shipping charges.
We are committed to handling your concerns with fairness and transparency. For any questions or issues, please contact us:
Your satisfaction is our priority. We aim to provide the best customer experience with genuine Ayurvedic products.
Thank you for trusting Dr. Ayu Wellness!
Our customer support team is here to assist you with any questions or concerns.
